How to enable two-factor authentication?

Your BOBPerformance account is even better protected: two-factor authentication via a mobile app is now mandatory when signing in.

How to enable two-factor authentication (2FA) on BOBPerformance ?

To strengthen the security of your account, signing in to BOBPerformance now requires two-factor authentication (2FA) via an authenticator app on your smartphone (Google Authenticator, Microsoft Authenticator, Authy, or any TOTP-compatible app). This step is added on top of your usual password and prevents access to your account even if someone were to find out your password.

Initial setup

Install an authenticator app on your smartphone (available for free on the App Store or Google Play): Google Authenticator, Microsoft Authenticator, and Authy all work well.
Sign in to BOBPerformance as usual, with your regular username and password.
The first time you sign in after the security update, a page will ask you to re-enter your password to confirm your identity.
A unique QR code is then displayed.

Open the app, add an account (usually via a "+" button or "Scan a QR code"), then scan the QR code displayed on screen.
The app immediately generates a 6-digit code, which automatically refreshes every 30 seconds. Enter this code on the BOBPerformance page to confirm activation.
If backup codes are offered at this stage, keep them safe in a secure place (they will let you regain access to your account if you lose your phone).

Once these steps are complete, your account is protected by two-factor authentication.

At each sign-in

After entering your password, you will be asked for the 6-digit code generated by your authenticator app. Simply open the app on your phone, get the current code, and enter it to access your account.

I no longer have access to my app or I've lost my phone

If you kept your backup codes, you can use them to sign back in and reconfigure two-factor authentication on a new device. If you no longer have access to them, contact our support team via the chat available on bobperformance.co.uk or by email at support@bobperformance.com: we will manually reset two-factor authentication on your account after verifying your identity.