BOBPerformance FAQ

Opening hours

Our help and technical support articles.

Frequently Asked Questions

Date : 27 September 2026

Extended hours for a more flexible service for your customers.

The BOBPerformance automated file service is open 24/7, 365 days a year: a file available in our database is ready within seconds.

For files handled manually, our team is online Monday to Saturday:

9am to 6pm: full team. Allow 15 to 30 minutes per file, and 60 minutes at most, even on busy days.
7am to 9am and 6pm to 11pm: reduced team. Manual files are still processed, with longer turnaround times.

Live chat is available Monday to Friday, 9am to 6pm.